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Refund Policy

Last Updated: 13 June 2024

Thank you for choosing https://www.freevpn.us. We strive to provide the best possible service to our customers. However, please be aware of our no-refund policy outlined below.

No-Refund Policy

Once a purchase is made or a subscription is activated, we do not offer refunds. This policy applies to all products and services provided by FreeVPN, including but not limited to:

  1. Subscription fees
  2. One-time purchases
  3. Premium accounts
  4. Additional services and features
Exceptions

In rare cases, we may consider refunds under the following conditions:

  1. Technical Issues: If a technical issue on our end prevents you from using the service, we will review and address the situation accordingly.
  2. Unauthorized Transactions: If a purchase was made without your authorization, please contact our support team immediately for assistance.
How to Request an Exception

If you believe you qualify for an exception, please follow these steps:

  1. Contact Support: Email our support team at [email protected] with the subject line "Refund Request - [Your Invoice Number]".
  2. Provide Details: Include detailed information about your request, such as the reason for the refund, any technical issues experienced, and relevant account information.
  3. Await Response: Our support team will review your request and respond within 2-4 business days.
Subscription Cancellations

You may cancel your subscription at any time to prevent future billing. Cancellation is automatic at the end of the billing cycle and will not result in a refund for the current billing period.

Thank you for your understanding and for choosing FreeVPN.

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